Zoho Desk Benefits
Zoho desk provides plenty of support options and channels that allows businesses to deliver excellent and timely customer service to their customers. This flexibility allows them to create stronger customer relationships.
Integrated Help Center
Zoho Desk helps business offer multiple support channels that suit their way of work as well as deliver their clients demands and preferences. Customer issues and queries can be directed to a fully functional ticketing system or real-time via its call center functionality.
Social Support Integration
This integration allows clients to submit their support requests, ask questions, and call for assistance via Facebook and Twitter. Your customer support can quickly address these posts by merely responding from the same interface.
Knowledge-Bases and Forums
With Zoho Desk, your clients and prospects won't have a problem searching for answers through knowledge bases that contains frequently asked questions and issues related to your products and services.
Forums, on the other hand, promotes interaction amongst the consumers to help each other by providing sound solutions and ideas based on their first-hand experience.
Reporting Tools and Analytics
Zoho Desk's reporting tools and analytics help managers identify issues and concerns that concerns an agent's productivity. These insights allow them to help increase productivity and performance, resulting in higher customer satisfaction ratings.