BlueBilling Solution

BlueBilling Solution

The BlueBilling utility billing platform, by Blue Oak Australia, that allow you to manage embedded (sub-metering or bulk-supply) networks from establishment through to day-to-day operation in a single system. It encompasses complete CRM, fully automatedbilling, automated payment and automated collection process to ensure your staff focus on your customers instead managing processes. See http://www.blueoak.com.au

The System Delivers

Integrated CRM Module, allowing tracking of all communications with each customer (emails, phone calls, SMS, posted documents, etc.);

Automatic bill calculation and extensive validation before they are sent out to customers in various formats, all output formats managed automatically;

Able to bill multiples services (e.g. electricity, gas, hot water, cold water, air-conditioning) to one account at the same time or at different billing frequencies;

Flexible price plan definition, allowing almost limitless definition of charges at which account holders can be charged;

Automated collection process; ensuring consistent and traceable collection process is followed, including automatic customer notification;

Automated direct debit process; ensuring that no manual work will be required to execute and complete direct debiting of either bank accounts or credit cards;

Automated meter data processing from either smart interval to basic meters, along with data quality and accuracy validation, processed from various file formats;

Manage metering assets with complex relationship between parent supply, tenancy and metering, each with full history;

 Maintain details of all ‘life support’ usage across networks;

Manage multiple bank accounts where applicable and able to accept payments via multiple payment channels;

Automated connectivity with external accounting system; allowing automated transfer of transactions from BlueBilling for any external financial management and reporting;

Able to export data using CSV, XML or JSON formats or via dedicated API;

Able to import data using provided Excel templates (without needing to do any file conversion) or via dedicated API;

Detailed complex cost and loss analysis per network (e.g. un-billed consumption, un-metered consumption, etc.);

Built in ticket system, allowing cases (any type of requests) to be attached to various components in the system and allow them to be tracked until they are resolved/completed;

Extensive reports are included in the product and custom report design and development is also available

System deployed in a fully managed cloud infrastructure (SaaS)

Detailed product training and ongoing support is available.