The leading expert in designing and delivering advanced messaging solutions that seamlessly integrate with popular CRM platforms like Zoho.
SMS - Magic
Have secure and meaningful
conversations with your customers,
right inside Zoho.
Message your customers on SMS and
WhatsApp from Zoho
Enable, centralize and integrate multichannel customer conversations in
your Zoho account to help your reps manage high-stakes conversations
faster than ever.
Access all customer conversations
in one place
Centralize all message threads from the outset across customers, channels, agents, and Zoho modules in chronological order. Get reference and context about who the customer is and where they are in the sales cycle.
Help your reps engage customers
one-on-one
Enable your reps for one-to-one customer interactions via desktop and smartphone messaging integrated with Zoho for time-sensitive confirmations, clarifications, or expert advice.
Send automated WhatsApp and
SMS messages
Trigger automated messages to be sent to customers via WhatsApp or SMS for various time-sensitive communications such as response to new inquiries, meeting confirmations, follow-ups, and more.
Hyper-personalize messages at scale
with campaigns
Compose and schedule personalized drip messaging campaigns to reach up to 50,000 records at a time. Include short branded URLs to promote your competencies. Track message opens and click rates.
Deliver a consistent experience
with templates
Publish ready-to-use branded message templates for standard customer interactions such as appointment reminders, billing follow-ups, automated alerts, and FAQs.
Manage content for messaging
customers
Simplify multichannel consent management. Capture and update consent information within Zoho through opt-in and opt-out keywords as well as web form integration. Keep a consent audit trail for SMS/MMS, WhatsApp, and more.
Engage with Zoho,
anytime, anywhere
Access all customer conversations from your smartphone, delight customers with lightning-fast responses, and keep all consent and customer info synced with your Zoho account.
Measure the volume and
impact of messaging
Track key customer messaging metrics such as delivery rates, response time, credits usage, agent productivity, and more - all within Zoho. Also, get alerted when these metrics cross thresholds.
Set up messaging for Zoho
in minutes
Install SMS-Magic straight from Zoho Marketplace. Configure your virtual numbers, time zone, business hours, employee roles, and consent preferences. Start messaging records with a phone field from any Zoho module.
Integrate conversational messaging
with your favourite Zoho apps
Converse and engage with your audience from the Zoho applications you use.
Zoho Desk
Zoho Recruits
Zoho Campaigns
Responsive Messaging
- A two way conversation of SMS and MMS are featuring a simple interface that empowers representatives to quickly deliver rapid sales responses and service resolutions with SMS templates.
Bulk SMS
- It disseminates large numbers of SMS messages for delivery to mobile phone terminals.
Campaigns SMS
- Create and send SMS campaigns to a list of lead and allows them to interact with customers via text.
Analytics of Message Delivery
- Track and manage delivery with out-of-the-box dashboards. Alerts notify of delivery issues so it can quickly resolve and continue messaging.
