PRODUCTS COMPARISON 2020



FEATURE TITLE     
      ZOHO            (Enterprise)
         
    SUGARCRM          (PRO)
                             
                                 
                        SUITECRM                                                                                                                                                                                                        
SALESFORCE
SUGARCRM
 (SELL)            


MS Dynamics (Sales Enterprise)
PipeDRIVE     
   Acumatica           Cloud ERP
  ODOO ERP (ENT
PRICING
Billed Annually         $35     /user/month            $52/user/
month,10 user minimum    billed annually
                  FREE, For Unlimited
                  number of User
13000 / Year
Billed Monthly     $45/user€ 150 / user / month$40 / user / month$95/ user / month$99/ user / monthDepends on the Application
 you will be using.
Salesforce
Automation
Leads   ✔
Contacts  ✔
Accounts ✔
Deals / Opportunity
Task, Events, Call Log, and Notes
CRM Views
Sales Fore
casting
ApprovalsWorks in Purchases
Module
BCC Dropbox for emailBCC Archive
PlugIn
DropBox Odoo
Integration
Email Sharing
Attachments in Email
Email InsightEinstein Email Insights
IMAP
Macros
Multiple Currencies ✔Internationalization
Contextual custom related listCustomization
Email Authentication
Sales
Signals
Advanced FilterOnly in Products Module
Scoring Rules30 fields/moduleIntegrate Mautic
Reminder
Email Parser
Email Association with Deals
Quote ManagementQuotes Module
Product
Customization
Page Customization
Rename TabsNeeds Coding
Custom Field310 fields/module (Note: Activities module has only 230 fields)
Pick list History trackingConfigurable Audit Log
Custom Links10/module
Web Tabs25
Custom Modules100 modules (2modules/
user license)
Territories
Custom Buttons50 buttonsNeeds to be coded
Sandbox
Page Layouts3/module
Canvas View3views/
module/org. with every user license
Layout Rules10/layout
Validation Rules10 rules/layout
Sub forms
2/module
TranslationsNo translation, however one can set preferred language
Reporting
Hierarchy
Multi-Select Look Up2/module
Unique Fields2 fields/module
Custom List ViewUnlimited
Copy Customization
Tab Groups25 groupsCustom Object Tabs
Formula Field
Bugs Module25 groups
Work
Flow
Management
Workflow Rules50 rules/module 10 conditions/
rule
Email
Notifications
5 emails/rule 500 emails/ User License 25000 emails/ Day
Task Action5/action
Field update Action3 updates/
action
Function Using Deluge Script
Web hook Action1/action 25000 calls/day or 500 calls/user license/day Limit applicable for the org. (whichever is lower)Odoo Webhook
Convert Action
Functions1 Instant Action and 5 Scheduled Actions per Rule
Schedule Actions5/workflow ruleNeeds Coding
Approval Process
Assignment Rules20 rules & 50 rule entries
Schedules
Case Escalations rules
Process
Management
Active Blueprints20Process per Org
Common Transition per Blueprint5
Transition per Blueprint100
Field count during transition10
A.I.
Lead
Conversion
Einstein AI need to Integrate
Deal Closure PredictionEinstein AI need to IntegrateSlack Integration
Data
Enrichment
Einstein AI need to Integrate
VoiceEinstein AI need to Integrate$ Odoo Voice is a skill that lets you connect your Odoo instance with Alexa
ReminderEinstein AI need to Integrate
Best time to contactEinstein AI need to Integrate
Macro
Suggestion
Intelligence for AutomationEinstein AI need to Integrate
Report
Standard Reports
Custom ReportsUnlimited
Schedule Reports20 Schedulers/
user Maximum 100 schedulers/
day
up to 24 Reports
Analytics
Charts
KPI
Funnels
Target MeterTargets Module
Comparator
Anomaly Detector10 trendsAlerts
Standard
Dashboards
Custom Dash
boards
Unlimited
Social
Enrich Data with Twitter ProfileTwitter can be integratedAs well as Instagram
Enrich Data
with Facebook
Facebook can be integratedAs well as Youtube
Social Tab2 BrandsSocial Customer Service$ Social Media Tabs by Webkul Software Pvt Ltd
Automated Lead Generation
from Social Media
Social Interaction with Lead/Contact
Social Lite
Marketing
Automation
Email
Templates
Unlimited
Email Opt-Out
Mass Email1000 email per day
Email relay200 relay servers
Marketing CampaignSalesforce Campaign Influence$ Odoo Markering Automation
Auto-responders3
auto
responders
You need to Integrate "Mass Mailing Campaign"
Google AdsYou need to Integrate Google Apps
Web Form
Web to lead form20 form / module
Web to contact form20 form / module
Web to case formOnline Case Submission (2 day responses)
Website Visitor EngagementWebsite Analytics by Hugo Rodrigues
Website Visitor TrackingLead Capture (Web to lead)Website Analytics by Hugo Rodrigues
Visitor Segmentation in CRM
Website Visitor Reports
Unsubscription Form
Custom Process Builder - Blueprint
Notify Owner
Sell on the move
Mobile Application
Check-ins for Customer Meeting
Locate Prospect Nearby
Geo-Locate Customers
Voice Notes
Call AnalyticsCRM Phone Calls by ODOO
Call RecordingCRM Phone Calls by ODOO
Contextual Call Pop-upsCRM Phone Calls by ODOO
Log CallsCRM Phone Calls by ODOO
Complete Offline Mobile Functionality
Team Collaborations
Game
scope
CalendarCalendar Resources
Calendar Sync Through CalDAV
Calendar Booking
Status Updates
Direct Messages
Attach files to feeds
Follow-Up rules
Groups for team collaborations
Tagging10 tags per record, 100 tags per module
Inventory
Products
Price Books
Sales Quotes
Sales Orders
Invoices
Vendors
Purchase Order
Customer Support
Cases
Solutions
Web to case form20 forms per module
Business Hours
User Portal
Portals
Document Library
Folder Sharing
Attach Documents
File Versioning
Reviews
File Storage
Free
Storage/Org
1 GB15 GB overall storage limit for Oncloud SugarPro (Files,
Database)
10 GB $ Azure Blob Service
Free Storage/User License1 GB2 GB $ Azure Blob Service
Additional file Storage$4 / month / 5 GB $ Azure Blob Service
Data Administration
Data Storage (All modules)10 GB15 GB overall storage limit for Oncloud SugarPro (Files, Database)Unlimited$ SaaS Data Storage base on the Level of Storage
Storage/User License20 MB20 MB$ SaaS Data Storage base on the Level of Storage
Additional Max purchase Limit10 GBCan’t be added once the allocation is exceeded. The allocation of big object records is
enforced contractually.
$ SaaS Data Storage base on the Level of Storage
Additional data storage 100 MB$ SaaS Data Storage base on the Level of Storage
Import data
(per batch)
30, 000
Export Module Data
Free Data Back Up2 back ups/month
Additional Data Back Up$10 / request
De-Duplicate Data
Import HistoryPast 60 days
Security Administrations
Profiles25
Organizational hierarchy (Roles)250
Field-level securityNeeds Coding
Data sharing rules15 rules / module
Groups50
Record-level sharing
Data encryption (EAR)Available as an add-on
Territory Managements150 territories
Audit Logs
GDPR Compliance Settings
Allowed IPs
Add-ons and
Integrations
CRM MarketPlace (Extension for Zoho CRMSugar Connector for Marketo
Mapsimise
Sugar Connector for LinkedIn Sales Navigator
Glances
Zoho Phone Bridge for Call CenterRT TelephonyringDNA
Zoho Motivotor
Zoho CampaignsMauticSalesforce Lead Capture
Zoho AnalyticsSales Analytics - Available for an extra cost in Enterprise
Zoho Projects
Zoho SalesIQ
Zoho Desk Fanatically ZendeskFreshdeskZendesk
Zoho Cliq
Zoho Survey Survey Monkey
Zoho Social
Zoho Forms
Zoho Mail Add-onMailChimp
Zoho Writer
Add-On
Zoho Finance Suite Integration
Zoho Webinar Integration
Zoho Back Stage Integration
Plug In Microsoft Office
Plug In Microsoft Outlook
Zoho Creator
Slack Integration
Zoho SalesInbox
WhatsApp
WordPress
SAP Business Suite
Microsoft Dynamics
Integrations with Google Apps
Zoho CRM Contextual Gadget for GMAILIntergations with Google
Apps
Web Forms for Google Sites20 / Module
Google Calendarmaking updates through Zapier:
 whenever a new contact is created
 on SuiteCRM, a Workflow sends an email
 to Zapier, and Zapier creates contact in
 Google. The free version of Zapier is
enough for this.enough for this.
Google Contacts
Google Mail
Google Talk
Google DriveGoogle Docs
Google Site
WEB Apps SDK
Connections
Functions100,000 credits/day/
org
Functions Send Mail1000 emails/day
Support
Basic£ 1,500 Siver Plan Max of 15 hours
 support Valid for 12 months
 (Excluded VAT)
Standard24/7 Live Representative, Business Hours, OnlineEssentialsStandard
Classic£ 3,000 Gold Plan Max of 30 hours
support Valid for 12 months
 (Excluded VAT)
PremierAdvanceAdvanced
Premium Paid£ 5, 000 Platinum Plan Max of 50
 hours support Valid for
 12 months (Excluded VAT)
Premier PlusProfessional
EnterprisePaid
Developers Tool
Mobile SDK
Widgets
Connections
API1000000 credits/day/
org
Business Type
Small Business
Large Business
Medium Business
Available
Services
Windows
Linux
Mac
Web-Based
Android
iPhone/iPad
Deployments Options
On-Cloud(Dedicated or shared services)(Dedicated or shared services)
On-Premise


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