PRODUCTS COMPARISON

PRODUCTS COMPARISON 2020


FEATURE TITLE	ZOHO (Enterprise)	SUGARCRM (PRO)	SUITECRM	SALESFORCE	SUGARCRM (SELL)	MS Dynamics (Sales Enterprise)	PipeDRIVE	Acumatica Cloud ERP	ODOO ERP (ENT
PRICING
Billed Annually	$35 /user/month	$52/user/ month,10 user minimum billed annually	FREE, For Unlimited number of User					13000 / Year
Billed Monthly	$45/user			€ 150 / user / month	$40 / user / month	$95/ user / month	$99/ user / month		Depends on the Application you will be using.
Salesforce Automation
Leads	✔	✔	✔	✔	✔	✔	✔	✔	✔
Contacts	✔	✔	✔	✔	✔	✔	✔	✔	✔
Accounts	✔	✔	✔	✔	✔	✔	✔	✔	✔
Deals / Opportunity	✔	✔	✔	✔	✔	✔	✔	✔	✔
Task, Events, Call Log, and Notes	✔	✔	✔	✔	✔	✔	✔	✔	✔
CRM Views	✔	✔	✔	✔	✔	✔	✔	✔	✔
Sales Fore casting	✔	✔	✔	✔	✔	✔	✔	✔	✔
Approvals	✔	✔		✔	✔			✔	Works in Purchases Module
BCC Dropbox for email	✔	✔	BCC Archive PlugIn	✔	✔		✔		DropBox Odoo Integration
Email Sharing	✔								✔
Attachments in Email	✔					✔	✔	✔	✔
Email Insight	✔	✔		Einstein Email Insights	✔	✔	✔
IMAP	✔					✔	✔	✔	✔
Macros	✔	✔		✔	✔
Multiple Currencies	✔	✔		✔	Internationalization	✔	✔	✔	✔
Contextual custom related list	✔			✔	Customization		✔
Email Authentication	✔					✔		✔	✔
Sales Signals	✔
Advanced Filter	✔	✔	✔	✔	✔		✔	✔	Only in Products Module
Scoring Rules	30 fields/module	✔	Integrate Mautic	✔					✔
Reminder	✔	✔	✔		✔	✔		✔	✔
Email Parser	✔	✔			✔	✔		✔	✔
Email Association with Deals	✔		✔		✔	✔
Quote Management		✔	Quotes Module		✔		✔	✔	✔
Product Customization
Page Customization	✔	✔	✔	✔	✔	✔	✔	✔	✔
Rename Tabs	✔	✔	✔	✔	✔	✔		✔	Needs Coding
Custom Field	310 fields/module (Note: Activities module has only 230 fields)	✔	✔	✔	✔	✔		✔	✔
Pick list History tracking	✔	Configurable Audit Log	✔	✔
Custom Links	10/module	✔	✔	✔	✔	✔		✔	✔
Web Tabs	25		✔	✔		✔			✔
Custom Modules	100 modules (2modules/ user license)	✔	✔	Territories	✔				✔
Custom Buttons	50 buttons	Needs to be coded	✔	✔		✔			✔
Sandbox	✔				✔	✔
Page Layouts	3/module		✔	✔		✔		✔	✔
Canvas View	3views/ module/org. with every user license		✔	✔
Layout Rules	10/layout					✔
Validation Rules	10 rules/layout	✔	✔	✔				✔
Sub forms	2/module							✔
Translations	✔	No translation, however one can set preferred language		✔		✔		✔	✔
Reporting Hierarchy	✔			✔		✔
Multi-Select Look Up	2/module	✔		✔	✔			✔	✔
Unique Fields	2 fields/module		✔	✔				✔
Custom List View	Unlimited	✔	✔	✔
Copy Customization	✔					✔
Tab Groups	25 groups		✔	Custom Object Tabs		✔
Formula Field	✔					✔
Bugs Module	25 groups		✔						✔
Work Flow Management
Workflow Rules	50 rules/module 10 conditions/ rule	✔	✔	✔	✔	✔	✔	✔	✔
Email Notifications	5 emails/rule 500 emails/ User License 25000 emails/ Day	✔	✔	✔	✔	✔	✔	✔	✔
Task Action	5/action		✔	✔		✔			✔
Field update Action	3 updates/ action		✔	✔		✔		✔	✔
Function Using Deluge Script	✔
Web hook Action	1/action 25000 calls/day or 500 calls/user license/day Limit applicable for the org. (whichever is lower)						✔	✔	Odoo Webhook
Convert Action	✔							✔	✔
Functions	1 Instant Action and 5 Scheduled Actions per Rule			✔					✔
Schedule Actions	5/workflow rule			✔		✔		Needs Coding	✔
Approval Process	✔			✔		✔		✔	✔
Assignment Rules	20 rules & 50 rule entries			✔		✔		✔	✔
Schedules	✔	✔		✔	✔	✔	✔	✔	✔
Case Escalations rules	✔			✔		✔		✔
Process Management
Active Blueprints	20			Process per Org
Common Transition per Blueprint	5
Transition per Blueprint	100
Field count during transition	10
A.I.
Lead Conversion	✔	✔	✔	Einstein AI need to Integrate	✔		✔	✔	✔
Deal Closure Prediction	✔			Einstein AI need to Integrate			Slack Integration
Data Enrichment	✔			Einstein AI need to Integrate					✔
Voice	✔			Einstein AI need to Integrate	✔				$ Odoo Voice is a skill that lets you connect your Odoo instance with Alexa
Reminder	✔			Einstein AI need to Integrate				✔	✔
Best time to contact	✔			Einstein AI need to Integrate
Macro Suggestion	✔
Intelligence for Automation	✔			Einstein AI need to Integrate				✔	✔
Report
Standard Reports	✔	✔	✔	✔	✔	✔	✔	✔	✔
Custom Reports	Unlimited	✔	✔	✔	✔	✔	✔	✔	✔
Schedule Reports	20 Schedulers/ user Maximum 100 schedulers/ day	✔		up to 24 Reports	✔	✔	✔	✔	✔
Analytics
Charts	✔	✔		✔	✔	✔	✔	✔	✔
KPI	✔			✔	✔	✔	✔	✔
Funnels	✔	✔		✔		✔	✔	✔	✔
Target Meter	✔		Targets Module			✔
Comparator	✔
Anomaly Detector	10 trends						Alerts
Standard Dashboards	✔	✔	✔	✔	✔	✔	✔	✔	✔
Custom Dash boards	Unlimited	✔	✔	✔	✔	✔	✔	✔
Social
Enrich Data with Twitter Profile	✔		Twitter can be integrated	As well as Instagram	✔	✔
Enrich Data with Facebook	✔		Facebook can be integrated	As well as Youtube	✔	✔
Social Tab	2 Brands		✔	Social Customer Service					$ Social Media Tabs by Webkul Software Pvt Ltd
Automated Lead Generation from Social Media	✔		✔	✔		✔	✔	✔
Social Interaction with Lead/Contact	✔			✔		✔
Social Lite	✔
Marketing Automation
Email Templates	Unlimited	✔	✔	✔	✔	✔	✔	✔	✔
Email Opt-Out	✔		✔	✔		✔	✔	✔	✔
Mass Email	1000 email per day	✔		✔	✔	✔	✔	✔	✔
Email relay	200 relay servers			✔
Marketing Campaign	✔	✔	✔	Salesforce Campaign Influence	✔	✔		✔	$ Odoo Markering Automation
Auto-responders	3 auto responders	✔		✔	✔				You need to Integrate "Mass Mailing Campaign"
Google Ads	✔		✔	✔				✔	You need to Integrate Google Apps
Web Form
Web to lead form	20 form / module	✔	✔	✔	✔	✔	✔	✔	✔
Web to contact form	20 form / module							✔	✔
Web to case form	✔			Online Case Submission (2 day responses)				✔
Website Visitor Engagement	✔					✔			Website Analytics by Hugo Rodrigues
Website Visitor Tracking	✔	Lead Capture (Web to lead)		✔					Website Analytics by Hugo Rodrigues
Visitor Segmentation in CRM	✔				✔				✔
Website Visitor Reports	✔					✔			✔
Unsubscription Form	✔
Custom Process Builder - Blueprint	✔
Notify Owner	✔	✔		✔	✔			✔	✔
Sell on the move
Mobile Application	✔				✔	✔	✔	✔	✔
Check-ins for Customer Meeting	✔
Locate Prospect Nearby	✔
Geo-Locate Customers	✔
Voice Notes	✔					✔	✔
Call Analytics	✔					✔			CRM Phone Calls by ODOO
Call Recording	✔					✔	✔		CRM Phone Calls by ODOO
Contextual Call Pop-ups	✔								CRM Phone Calls by ODOO
Log Calls	✔					✔			CRM Phone Calls by ODOO
Complete Offline Mobile Functionality	✔					✔
Team Collaborations
Game scope	✔					✔
Calendar	✔	✔	✔	✔	✔	✔	✔	✔	Calendar Resources
Calendar Sync Through CalDAV	✔
Calendar Booking	✔	✔		✔	✔			✔	✔
Status Updates	✔	✔		✔	✔	✔		✔
Direct Messages	✔	✔		✔	✔		✔
Attach files to feeds	✔			✔
Follow-Up rules	✔					✔
Groups for team collaborations	✔					✔			✔
Tagging	10 tags per record, 100 tags per module			✔	✔
Inventory
Products	✔	✔		✔	✔	✔	✔	✔	✔
Price Books	✔			✔		✔	✔	✔
Sales Quotes	✔	✔		✔	✔	✔	✔	✔	✔
Sales Orders	✔			✔		✔	✔	✔	✔
Invoices	✔	✔		✔		✔	✔	✔	✔
Vendors	✔							✔
Purchase Order	✔							✔	✔
Customer Support
Cases	✔	✔	✔	✔	✔	✔		✔
Solutions	✔	✔		✔	✔	✔		✔
Web to case form	20 forms per module
Business Hours	✔							✔
User Portal
Portals	✔			✔	✔			✔	✔
Document Library
Folder Sharing	✔			✔				✔	✔
Attach Documents	✔	✔	✔	✔			✔	✔	✔
File Versioning	✔	✔		✔				✔
Reviews	✔			✔				✔	✔
File Storage
Free Storage/Org	1 GB	15 GB overall storage limit for Oncloud SugarPro (Files, Database)		10 GB				$ Azure Blob Service
Free Storage/User License	1 GB			2 GB				$ Azure Blob Service
Additional file Storage	$4 / month / 5 GB	✔						$ Azure Blob Service
Data Administration
Data Storage (All modules)	10 GB	15 GB overall storage limit for Oncloud SugarPro (Files, Database)				Unlimited	✔	$ SaaS Data Storage base on the Level of Storage
Storage/User License	20 MB			20 MB				$ SaaS Data Storage base on the Level of Storage
Additional Max purchase Limit	10 GB			Can’t be added once the allocation is exceeded. The allocation of big object records is enforced contractually.				$ SaaS Data Storage base on the Level of Storage
Additional data storage	100 MB							$ SaaS Data Storage base on the Level of Storage
Import data (per batch)	30, 000	✔	✔	✔	✔	✔		✔
Export Module Data	✔	✔	✔	✔	✔	✔		✔
Free Data Back Up	2 back ups/month	✔		✔	✔	✔
Additional Data Back Up	$10 / request	✔		✔	✔
De-Duplicate Data	✔		✔	✔	✔			✔
Import History	Past 60 days							✔
Security Administrations
Profiles	25	✔	✔	✔	✔	✔		✔
Organizational hierarchy (Roles)	250	✔		✔	✔	✔		✔
Field-level security	✔	✔		✔	✔	✔		✔	Needs Coding
Data sharing rules	15 rules / module			✔		✔	✔	✔	✔
Groups	50	✔		✔	✔	✔		✔	✔
Record-level sharing	✔			✔					✔
Data encryption (EAR)	✔			Available as an add-on		✔		✔
Territory Managements	150 territories			✔	✔
Audit Logs	✔		✔	✔		✔	✔	✔	✔
GDPR Compliance Settings	✔					✔	✔	✔	✔
Allowed IPs	✔			✔		✔		✔	✔
Add-ons and Integrations
CRM MarketPlace (Extension for Zoho CRM	✔	Sugar Connector for Marketo						✔
Mapsimise		✔			✔
Sugar Connector for LinkedIn Sales Navigator		✔			✔
Glances		✔			✔
Zoho Phone Bridge for Call Center	✔		RT Telephony	ringDNA
Zoho Motivotor	✔
Zoho Campaigns	✔		Mautic	Salesforce Lead Capture
Zoho Analytics	✔			Sales Analytics - Available for an extra cost in Enterprise
Zoho Projects	✔
Zoho SalesIQ	✔
Zoho Desk	✔	Fanatically Zendesk	Freshdesk	Zendesk
Zoho Cliq	✔
Zoho Survey	✔			Survey Monkey
Zoho Social	✔
Zoho Forms	✔
Zoho Mail Add-on	✔		MailChimp
Zoho Writer Add-On	✔
Zoho Finance Suite Integration	✔
Zoho Webinar Integration	✔
Zoho Back Stage Integration	✔
Plug In Microsoft Office	✔			✔		✔			✔
Plug In Microsoft Outlook	✔		✔	✔	✔			✔	✔
Zoho Creator	✔
Slack Integration	✔			✔				✔
Zoho SalesInbox	✔
WhatsApp	✔		✔	✔					✔
WordPress	✔	✔	✔	✔
SAP Business Suite	✔			✔					✔
Microsoft Dynamics		✔		✔
Integrations with Google Apps
Zoho CRM Contextual Gadget for GMAIL	✔	Intergations with Google Apps
Web Forms for Google Sites	20 / Module		✔				✔
Google Calendar	✔		making updates through Zapier: whenever a new contact is created on SuiteCRM, a Workflow sends an email to Zapier, and Zapier creates contact in Google. The free version of Zapier is enough for this.enough for this.	✔			✔		✔
Google Contacts	✔		✔	✔			✔	✔	✔
Google Mail			✔	✔			✔	✔	✔
Google Talk	✔		✔	✔			✔		✔
Google Drive			Google Docs	✔			✔		✔
Google Site				✔			✔
WEB Apps SDK	✔			✔				✔	✔
Connections	✔			✔				✔	✔
Functions	100,000 credits/day/ org
Functions Send Mail	1000 emails/day	✔			✔			✔
Support
Basic	✔		£ 1,500 Siver Plan Max of 15 hours support Valid for 12 months (Excluded VAT)	Standard	24/7 Live Representative, Business Hours, Online		Essentials	Standard
Classic	✔		£ 3,000 Gold Plan Max of 30 hours support Valid for 12 months (Excluded VAT)	Premier			Advance	Advanced
Premium	Paid	✔	£ 5, 000 Platinum Plan Max of 50 hours support Valid for 12 months (Excluded VAT)	Premier Plus	✔		Professional
Enterprise	Paid				✔		✔	✔
Developers Tool
Mobile SDK	✔			✔		✔		✔	✔
Widgets	✔			✔				✔	✔
Connections	✔
API	1000000 credits/day/ org	✔	✔	✔	✔	✔	✔	✔	✔
Business Type
Small Business	✔	✔	✔	✔	✔		✔	✔	✔
Large Business	✔	✔	✔	✔	✔		✔	✔	✔
Medium Business	✔	✔	✔	✔	✔		✔	✔	✔
Available Services
Windows	✔	✔	✔	✔	✔		✔	✔	✔
Linux	✔	✔	✔	✔	✔		✔	✔
Mac	✔	✔	✔	✔	✔		✔	✔
Web-Based	✔	✔	✔	✔	✔		✔	✔	✔
Android	✔		✔		✔		✔	✔	✔
iPhone/iPad	✔		✔		✔		✔	✔
Deployments Options
On-Cloud	✔	(Dedicated or shared services)	✔	(Dedicated or shared services)			✔	✔	✔
On-Premise		✔		✔	✔		✔	✔	✔

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PRODUCTS COMPARISON

PRODUCTS COMPARISON 2020

Why DEVTAC

SugarCRM

Communication

Ownership

Empowering

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