BPO CRM

DEVTAC understands the requirements of BPO and Outsourcing companies and as such has designed a CRM meant specifically for the BPO industry. Our BPO CRM is designed to achieve cost reductions and enterprise-wide improvements.

Core Functions

Using a CRM platform enables the management of inquiries across various so that companies can efficiently serve their customers without starting from scratch.

Central Database | Customer Management

Client’s information is stored securely and is available in one central database to make the data more secured and organized.

Knowledge Base

Agent’s quick and easy access to vital information about company information and its products and services gives better customer experience and increase agent’s productivity

Versatile And Flexible

Our CRM systems can effectively help an organization respond and adopt to the changes around it, increasing its performance and customer satisfaction.

Advanced Contact Center Solutions

DEVTAC as partnered with the leading provider of contact centre solutions, ASTERISK, to provide your company with a totally hassle-free dialer.

Case Management

The Case Management module can be personalized to comprehend all the information about the issue or complaints your customers may have

Insightful, Automated Reporting

Our CRM solution comes with an out-of-the box reporting solution to help you track and meet all of your call center requirement and monitor agent productivity

Learn more from our Frequently Asked Questions

What is a BPO CRM and why do I need it?

A BPO CRM is a software system that helps manage customer interactions and business processes in the outsourcing industry. It’s essential because it improves client relationships, project tracking, and collaboration, leading to better outcomes.

How does a BPO CRM enhance efficiency in outsourcing?

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What features should I seek in a BPO CRM software?

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