SugarCRM

enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the centre of its solution—helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle.

SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM. Recognized by leading market analysts as a CRM visionary and innovator, Sugar is deployed by more than 1.5M individuals in over 120 countries and 26 languages.

Watch the Sugar demo

Why select SugarCRM as your preferred solution?

INNOVATION

Designed with the individual in mind, Sugar offers the most innovative and intuitive user experience on the market – SugarUX℠. With SugarUX’s modern and immersive interface, every customer-facing employee can effectively engage with customers every time, thanks to a consistent Sugar experience, regardless of your access point or device. Embedded collaboration tools help break down departmental silos and increase engagement and service levels. And best of all, Sugar provides contextual intelligence from internal and external data sources—all within a single dashboard—to drive more actionable insights for every user. With Sugar, the innovative user experience is not limited to out- of- the- box features. The power of SugarCRM Mobile enables users to create highly intuitive, custom mobile experiences—from anywhere.

FLEXIBILITY

Sugar offers the broadest range of deployment options for on-premise and cloud, and is the industry’s most highly customizable CRM platform based on open technologies. Only Sugar gives users the level of flexibility needed to truly create differentiated, winning CRM strategies. Whether onsite, in the cloud, or On-Demand, Sugar offers the same level of functionality, customization and integration with 3rd party systems and tools. This means starting your CRM initiative knowing that Sugar scales with your business— no matter how large or customized. Take advantage of the power inside the Sugar platform and bring the Sugar advantage to your business. Here’s how:

Automate

Powerful workflow tools in Sugar allow you to automate and optimize even the most complex business practices – to heighten customer experiences, drive productivity and reduce operating costs.

Customize

Your CRM system should run like your business, not the other way around. Only Sugar offers fast, simple customization without limits. With Sugar, your CRM is as unique as you.

Extend

Whether going global and taking advantage of the more than 26 supported languages and currencies; or integrating with the hundreds of third party tools and apps in the Sugar ecosystem – the Sugar platform makes it easier than ever.

Personalize

With the ability to deploy your CRM on your terms, and in the location of your choice – with Sugar you reap the benefits greater control and ownership. The Sugar platform can run virtually anywhere – helping global companies comply with government and industry mandates, provide greater data privacy, and simply have greater access and control over sensitive customer data.

VALUE

Sugar offers the most innovative, flexible and affordable CRM in the market and delivers the best all-around value of any CRM solution in the industry. However, the real value of Sugar goes far beyond the low total cost of ownership customers have enjoyed for more than a decade. In addition to the robust sales, marketing and support features, businesses can customize and build on the Sugar platform without hidden fees or forced upgrades to more costly editions.

Additionally, users can make any number of integrations without additional charges or fees. And Sugar’s low cost of ownership means companies can place the power of Sugar into the hands of even more customer-facing individuals to drive consistent, exceptional customer relationships. By breaking down departmental silos, and giving every customer-facing employee the tools they need to be more effective every day, Sugar provides a unique value and return on investment not seen in other CRMs. Only Sugar allows organizations to build truly automated end-to-end processes that help businesses focus on what matters most: making every customer relationship extraordinary.

Learn more about Sugar’s TCO

Sugar CRM Pricing

SUGAR PROFESSIONAL

$40

user/month billed annually *
Sugar Professional includes:
  • Sales automation and forecasting
  • Marketing lead management
  • Support automation
  • Call center automation
  • Reporting & Dashboards
  • SugarCRM Mobile
  • Cloud or on-premise deployment
  • 15GB storage
  • Unlimited Studio customizations
  • Unlimited online support
  • Support for MySQL and SQL Server (On-Site)
* Minimum annual subscription starts at $4,800/year, including 10 user licenses.

SUGAR ENTERPRISE

$65

user/month billed annually **
Sugar Professional functionality plus:
  • Revenue Line Item Level Opportunity Tracking Forecasting
  • Product Level Quotes
  • Advanced Workflow
  • Role-based Views
  • 100 Concurrent Customer Self-service Portal Users
  • SQL-Based Reporting Access
  • Support for Oracle and DB2 (On-Site)
  • 12x5 (hours/days) Email and Phone Support
  • 60GB storage
** Minimum annual subscription starts at $7,800/year, including 10 user licenses.

SUGAR ULTIMATE

$150

user/month billed annually
Sugar Enterprise functionality plus:
  • 24x7 support
  • Assigned Technical Account Manager
  • 250GB storage
  • Up to 5 sandbox instances (On-Demand)

Explore SugarCRM

Marketing Automation

SugarCRM goes beyond traditional marketing systems. With the use of Sugar, you can deliver personalized content to your prospects and yield high quality leads. You can identify key segments of targets and prospects with Sugar’s reporting engine. You can easily market across different channels and stay on your customer’s mind by nurturing them with what’s new about your business. With SugarCRM, you can support tracking both electronic and analogue campaigns, and even accommodate social marketing efforts through integration. You can also track your leads throughout your sales pipeline and close the loop by understanding which campaigns, leads and accounts have resulted in a sale. With SugarCRM, there will be no more guesswork as to which campaign gave you the best ROI.

Salesforce Automation

SugarCRM Sales surpasses traditional sales systems designed to force data entry, and empowers you to spend more time selling. Sell proactively with Sugar’s 360-degree customer activity history. You can sell with the power of the collective enterprise and sell based on connections, for SugarCRM is social-ready. You can also sell anywhere using your mobile device, and sell on time with real time pipeline management. Even further, you can sell more by automating your day-to-day tasks and sell using your favourite applications. Reports are made easy with SugarCRM reporting, in which it turns data into actionable information. Sugar has the flexibility, agility, and simplicity that enables users to personalize the platform so they can be more productive in selling.

Unified Service Desk

SugarCRM’s best-of-breed CRM platform equips your business with the rapid customer insight and real-time collaboration necessary to deliver quality support to every customer, every time. With SugarCRM, you can deliver real insight and proactive service. Users can deliver expert service backed by the power of the collective enterprise and deliver it on time to ensure customer satisfaction. Sugar also allows tracking the effectiveness of your service team and issue-handling response time. Deliver smarter service by empowering your users as well as your customers through service portals, so that customers can get rapid access to answers they need quickly.

Scalable Platform

SugarCRM’s platform enables you to rapidly build and deploy powerful business solutions to the entire organization in the cloud or on premise. You can rapidly configure the way information is presented in Sugar with SugarCRM developer tools. With SugarCRM, you can monitor business performance through mobile. You can also use it across the world, for it comes with 80+ languages. SugarCRM can also be extended through readily available connectors and plugins that can be downloaded on SugarExchange, SugarForge and SugarOutfitters. With Sugar, you can build your own technology stack so you can be in control of your CRM application.

Why select Devtac as your preferred SugarCRM Solution Partner?

  1. We have SugarCRM Certified Developers

    After successfully implementing 800 SugarCRM projects globally, we know that introducing a CRM solution is a major step in your business process. To ensure high quality services, we have a team of SugarCRM Certified Developers. The talented team of Sugar experts at Devtac has been well-seasoned over the years to deliver seamless solutions including implementation, customization, integration, data migration, training, and support. Our high level of competence in SugarCRM has helped us gain a strong reputation within the SugarCRM community. With a blend of skilful SugarCRM Developers on board and a company-wide passion for technology and excellence, we work together to provide ideal services and thereby guarantee you satisfaction and value for money.

  2. Six years of hands on experience, with a highly skilled & motivated workforce.

    As the innovator of CRM Solutions – CE, SugarCRM and Suite CRM -- we are agile and customer-centric, specialized in custom development, migrating, integrating, training, team building and deploying CRM.

  3. Located in the Philippines, which has consistently shown stability, economic growth, and legal transparency.
  4. Freedom of Choice as to where you secure the Subscription Licenses

SugarCRM

enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the centre of its solution—helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle.

SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM. Recognized by leading market analysts as a CRM visionary and innovator, Sugar is deployed by more than 1.5M individuals in over 120 countries and 26 languages.

Watch the Sugar demo

Why select SugarCRM as your preferred solution?

INNOVATION

Designed with the individual in mind, Sugar offers the most innovative and intuitive user experience on the market – SugarUX℠. With SugarUX’s modern and immersive interface, every customer-facing employee can effectively engage with customers every time, thanks to a consistent Sugar experience, regardless of your access point or device. Embedded collaboration tools help break down departmental silos and increase engagement and service levels. And best of all, Sugar provides contextual intelligence from internal and external data sources—all within a single dashboard—to drive more actionable insights for every user. With Sugar, the innovative user experience is not limited to out- of- the- box features. The power of SugarCRM Mobile enables users to create highly intuitive, custom mobile experiences—from anywhere.

FLEXIBILITY

Sugar offers the broadest range of deployment options for on-premise and cloud, and is the industry’s most highly customizable CRM platform based on open technologies. Only Sugar gives users the level of flexibility needed to truly create differentiated, winning CRM strategies. Whether onsite, in the cloud, or On-Demand, Sugar offers the same level of functionality, customization and integration with 3rd party systems and tools. This means starting your CRM initiative knowing that Sugar scales with your business— no matter how large or customized. Take advantage of the power inside the Sugar platform and bring the Sugar advantage to your business. Here’s how:

Automate

Powerful workflow tools in Sugar allow you to automate and optimize even the most complex business practices – to heighten customer experiences, drive productivity and reduce operating costs.

Customize

Your CRM system should run like your business, not the other way around. Only Sugar offers fast, simple customization without limits. With Sugar, your CRM is as unique as you.

Extend

Whether going global and taking advantage of the more than 26 supported languages and currencies; or integrating with the hundreds of third party tools and apps in the Sugar ecosystem – the Sugar platform makes it easier than ever.

Personalize

With the ability to deploy your CRM on your terms, and in the location of your choice – with Sugar you reap the benefits greater control and ownership. The Sugar platform can run virtually anywhere – helping global companies comply with government and industry mandates, provide greater data privacy, and simply have greater access and control over sensitive customer data.

VALUE

Sugar offers the most innovative, flexible and affordable CRM in the market and delivers the best all-around value of any CRM solution in the industry. However, the real value of Sugar goes far beyond the low total cost of ownership customers have enjoyed for more than a decade. In addition to the robust sales, marketing and support features, businesses can customize and build on the Sugar platform without hidden fees or forced upgrades to more costly editions.

Additionally, users can make any number of integrations without additional charges or fees. And Sugar’s low cost of ownership means companies can place the power of Sugar into the hands of even more customer-facing individuals to drive consistent, exceptional customer relationships. By breaking down departmental silos, and giving every customer-facing employee the tools they need to be more effective every day, Sugar provides a unique value and return on investment not seen in other CRMs. Only Sugar allows organizations to build truly automated end-to-end processes that help businesses focus on what matters most: making every customer relationship extraordinary.

Learn more about Sugar’s TCO

Sugar CRM Pricing

SUGAR PROFESSIONAL

$40

user/month billed annually *
Sugar Professional includes:
  • Sales automation and forecasting
  • Marketing lead management
  • Support automation
  • Call center automation
  • Reporting & Dashboards
  • SugarCRM Mobile
  • Cloud or on-premise deployment
  • 15GB storage
  • Unlimited Studio customizations
  • Unlimited online support
  • Support for MySQL and SQL Server (On-Site)
* Minimum annual subscription starts at $4,800/year, including 10 user licenses.

SUGAR ENTERPRISE

$65

user/month billed annually **
Sugar Professional functionality plus:
  • Revenue Line Item Level Opportunity Tracking Forecasting
  • Product Level Quotes
  • Advanced Workflow
  • Role-based Views
  • 100 Concurrent Customer Self-service Portal Users
  • SQL-Based Reporting Access
  • Support for Oracle and DB2 (On-Site)
  • 12x5 (hours/days) Email and Phone Support
  • 60GB storage
** Minimum annual subscription starts at $7,800/year, including 10 user licenses.

SUGAR ULTIMATE

$150

user/month billed annually
Sugar Enterprise functionality plus:
  • 24x7 support
  • Assigned Technical Account Manager
  • 250GB storage
  • Up to 5 sandbox instances (On-Demand)

Explore SugarCRM

Marketing Automation

SugarCRM goes beyond traditional marketing systems. With the use of Sugar, you can deliver personalized content to your prospects and yield high quality leads. You can identify key segments of targets and prospects with Sugar’s reporting engine. You can easily market across different channels and stay on your customer’s mind by nurturing them with what’s new about your business. With SugarCRM, you can support tracking both electronic and analogue campaigns, and even accommodate social marketing efforts through integration. You can also track your leads throughout your sales pipeline and close the loop by understanding which campaigns, leads and accounts have resulted in a sale. With SugarCRM, there will be no more guesswork as to which campaign gave you the best ROI.

Salesforce Automation

SugarCRM Sales surpasses traditional sales systems designed to force data entry, and empowers you to spend more time selling. Sell proactively with Sugar’s 360-degree customer activity history. You can sell with the power of the collective enterprise and sell based on connections, for SugarCRM is social-ready. You can also sell anywhere using your mobile device, and sell on time with real time pipeline management. Even further, you can sell more by automating your day-to-day tasks and sell using your favourite applications. Reports are made easy with SugarCRM reporting, in which it turns data into actionable information. Sugar has the flexibility, agility, and simplicity that enables users to personalize the platform so they can be more productive in selling.

Unified Service Desk

SugarCRM’s best-of-breed CRM platform equips your business with the rapid customer insight and real-time collaboration necessary to deliver quality support to every customer, every time. With SugarCRM, you can deliver real insight and proactive service. Users can deliver expert service backed by the power of the collective enterprise and deliver it on time to ensure customer satisfaction. Sugar also allows tracking the effectiveness of your service team and issue-handling response time. Deliver smarter service by empowering your users as well as your customers through service portals, so that customers can get rapid access to answers they need quickly.

Scalable Platform

SugarCRM’s platform enables you to rapidly build and deploy powerful business solutions to the entire organization in the cloud or on premise. You can rapidly configure the way information is presented in Sugar with SugarCRM developer tools. With SugarCRM, you can monitor business performance through mobile. You can also use it across the world, for it comes with 80+ languages. SugarCRM can also be extended through readily available connectors and plugins that can be downloaded on SugarExchange, SugarForge and SugarOutfitters. With Sugar, you can build your own technology stack so you can be in control of your CRM application.

Why select Devtac as your preferred SugarCRM Solution Partner?

  1. We have SugarCRM Certified Developers

    After successfully implementing 800 SugarCRM projects globally, we know that introducing a CRM solution is a major step in your business process. To ensure high quality services, we have a team of SugarCRM Certified Developers. The talented team of Sugar experts at Devtac has been well-seasoned over the years to deliver seamless solutions including implementation, customization, integration, data migration, training, and support. Our high level of competence in SugarCRM has helped us gain a strong reputation within the SugarCRM community. With a blend of skilful SugarCRM Developers on board and a company-wide passion for technology and excellence, we work together to provide ideal services and thereby guarantee you satisfaction and value for money.

  2. Six years of hands on experience, with a highly skilled & motivated workforce.

    As the innovator of CRM Solutions – CE, SugarCRM and Suite CRM -- we are agile and customer-centric, specialized in custom development, migrating, integrating, training, team building and deploying CRM.

  3. Located in the Philippines, which has consistently shown stability, economic growth, and legal transparency.
  4. Freedom of Choice as to where you secure the Subscription Licenses