With the new release of SuiteCRM Version 7.8, SalesAgility continue to innovate on their award-winning open-source Customer Relationship Management (CRM) application. The headline-grabber in this release is the inclusion of Workflow Calculated Fields functionality, pushing SuiteCRM firmly into the functional scope of the proprietary monoliths like SAP, Microsoft Dynamics and Salesforce. Read more...

SalesAgility are now releasing a long term support cycle to provide users with a firm commitment to the future development of SuiteCRM. This commitment could not be more timely. LTS will provide confidence to those users where SuiteCRM is now a critical part of their businesses infrastructure. This is in contrast to the end of life cycle of the SugarCRM CE which is set for 15th July 2017 Read more...

I feel like I just discovered that my favourite old-time movie star became a broken, shambling, drink-soaked and bitter old person. It’s a time for remembering them as they were in their prime and for regretting that they never always shone as brightly as they once did. Read more...

I get irritated reading the many poor quality articles about open source CRM. They’re usually written by technology journalists without detailed knowledge of either open source or CRM, by bloggers who just want to get a thousand words and a few thousand hits, or by third parties with a dog in the fight who want to deflect from the emergent threat of open source to their cosy proprietary world. Generally they are inaccurate, poorly researched or misinformed. Read more...

In the first part of this series, the focus was on People. In Part 2 of the series we shed some light on process; what those people should do and how they should do it. For those of you who know me have an inkling for what is coming next <drumroll please> technology. The guiding principle is simple, technology should always be to support people and process Read more...

If you follow SugarCRM, you may remember we like to tout that Sugar is designed for the individual user, not just the management team. We take immense pride in offering a CRM that helps the users do their jobs better. What is even more heartening is when our customers and partners carry over that spirit and deliver a user-focused approach using our products. Read more...